Project carried out as part of the User Experience Master’s Degree program at the University of LaSalle.
Total redesign of the user experience of a cms platform for the sale of products.
Client: Student work
Job Description: User researcher, Heuristic Analysis, Information architecture, Sketching, Prototyping, Visual designer, User Testing.
Duration: September 2016 / Agust 2017
UX Designer tools: Trello, Drive, Google analytics, Tawdis (accessibility), Axure, inVision, Validately, Optimal Workshop (Tree testing), Sketch, Paper, Pencil
A meeting was done with the client and questions related to the client’s needs, the user’s needs and the understanding of the product were made.
We mainly had a videoconference with one of the developers in charge of supervising the UX / UI / IxD design of the platform.
Subsequently, through a form, a series of questions were sent to some members of the company to gather information related to the type of user and information related to the product and the company.
Improve the architecture information and provide consistency to the components, thus helping users to clearly identify each section and a small part of the site.
Reduce the steps taken by the user to specify objectives and tasks.
Redesign of the visual interface in order to implement a minimalist and functional aesthetic.
CMS dashboard example
It began with the analysis of the information gathered so far, the kickoff with the client and where the main objectives of the project emerged.
It was necessary to put face and context to these users and that we are all aware of who the product is aimed at and how to make the product live in harmony with users and meet business needs.
For the creation of the personas users of the platform we rely on the investigation of the different profiles that use the platform and incorporating the objectives and interests pursued by each user.
These are the criteria used by the group to design a persona:
Below is shown as an example, one of the personas and the user journey, their role is Head of marketing of the platform through the content manager. Is responsible for updating the products, perform the analysis of the products that enter the company and the creation of campaigns and management of the marketing department.
A new information architecture implemented a hierarchy of the elements in both navigation and in content, it was based on the study of the different platforms of the competition, the needs of the users and the objectives of the client.
After iterating with sketches for the architecture of the main sections of the platform, we defined a minimalist architecture, where the main objectives were fulfilled 100%.
Next, the entire architecture of the information and navigation and interaction patterns was defined, based on the research carried out through the findings of the heuristic analysis.
The redesign has consisted not only in making a new graphic proposal, but in carrying out an exhaustive analysis of the current CMS platform. Going through all the steps previously explained throughout the report to reach the established objectives and improve the overall quality of the product significantly.
For this purpose, we have analyzed two of the most important processes carried out by the real users of our client, detecting the main problems and, therefore, focusing our decisions and efforts on: